What Business Owners Can Still Do Now for a Successful 2018
The election was last week, Thanksgiving is coming, and so is 2019. While the next few weeks will be full of friends and family, the...
The Customer Service Power of “I Don’t Know”
I stood in a long line at a coffee shop. An earnest and peppy employee went through the line taking orders on a tablet to open the...
When Closing the Doors is a Bad Idea
My social media feed buzzed with a landmark restaurant at the beach closing because the owner wanted to retire after 30 years. It made me...
