Remember to take care of your employees
Think about your last retail experience. Were you ignored when you walked in or approached the service desk/register? Were the workers...
What Are You Willing to Sacrifice to Provide a Great Customer Experience?
In reading the obituaries for Eddie Van Halen, one quote has stuck with me. Van Halen was reflecting a few years ago on David Lee Roth,...
The Customer Service Power of “I Don’t Know”
I stood in a long line at a coffee shop. An earnest and peppy employee went through the line taking orders on a tablet to open the...
