Where Nobody Knew My Name
Once again, I was irritated at my local pizza joint. We eat there often enough that they once asked if my kids eat anything besides...
Does Your Technology Make Your Customers Crazy?
Have you ever walked into a public restroom and just stood there wondering if the automatic lights were coming on or if you should be...
Service with a Smile
Think about your last retail experience. Were you ignored when you walked in or approached the service desk/register? Were the workers...
