Find kindness and patience this holiday season
Many of our lives remain disrupted by COVID in both big and small ways. Add to that supply chain issues, rising inflation and general...
The Customer Service Power of “I Don’t Know”
I stood in a long line at a coffee shop. An earnest and peppy employee went through the line taking orders on a tablet to open the...
As a Customer, Do You Want Cheap or Value?
We’ve all seen social media posts describing a particular situation and asking for a service provider who is CHEAP. They go something...
